Answers to your account and terms questions
Contact our support team immediately with your transaction ID. We review your payment method's records and our account logs to verify the status. Disputes are resolved within five business days. For DANA, OVO, GoPay and QRIS transfers, your bank or payment app also tracks the status; check there first.
Yes. Go to Account Settings and update your email, phone number, or address. Identity details (name, date of birth) may require re-verification if changed. Contact support if you need help updating sensitive information; we verify you match our KYC records before allowing changes.
We delete your account preferences and contact history within 30 days of closure. Deposit, withdrawal and game-play records are kept for seven years to comply with regional financial regulations. You can request early deletion of specific non-financial data by emailing our support team.
Game studios like Evolution and Pragmatic Play receive only your session ID and game results while you play their tables or slots. They do not receive your full name, payment details, or contact information. Each studio has its own privacy policy; review theirs if you have concerns about data use.
You can log in from any device – mobile, tablet, or desktop. We track login locations and device types to detect unusual activity and protect your account. If we notice a login from a new country or device, we may request re-verification. This keeps your funds and personal data secure.
Access to live tables, slots, and sportsbook features depends on local law in your region. We may restrict certain game categories or betting limits based on your location. Your account dashboard shows which games are available to you. Contact support if you see unexpected restrictions.
Visit Account Settings and select 'Download My Data' to export your stored information. To object to processing or request deletion where local law permits, email our support team with your account ID and specific request. We respond within 30 days and explain any legal reasons we must retain your data.
